Refund policy

Returns & exchanges

You can request a return or exchange within 7 days of receiving your order. Items must be unused, unwashed and in their original condition, with tags attached and original packaging. Trying an item on for fit is fine; please keep it clean and undamaged.

How to request

Email info@miniculture.co with your order number, the item and your reason. For a wrong or damaged item, include clear photos if possible. Please wait for our return instructions and return address before sending anything back.

Shipping costs

If we sent a wrong or damaged item, Mini Culture will cover the necessary return and replacement shipping. For an approved refund of a faulty or wrong order, we will also refund the original delivery charge.

For size changes or a change of mind, the customer pays return and replacement delivery charges. Original delivery charges are not refundable for these returns. Any replacement delivery charge will be confirmed before the exchange is arranged.

Exchanges & refunds

Exchanges depend on stock availability. If your preferred replacement is unavailable, you may choose another available item with any price difference settled, or request a refund for the eligible returned item.

Once your return arrives, we will inspect it and let you know the outcome. Approved refunds are processed within 7 working days of inspection, to the original payment method where possible or another method agreed with you. Your payment provider may take additional time to show the refund.

This policy does not limit any rights you have under applicable consumer law.